Procedure and resource guide for ICAO headquarters conference participants

Registration & Credentials

Delegates must present their passport upon registration, along with their credentials (unless provided in advance to the ICAO Secretariat)

All participants are strongly encouraged to pre-register using the online registration form for their event's ICAO website page, and to follow the instructions to complete their pre-registration.

The Registration Centre is located in the lower atrium of the Conference Centre. You will find the registration hours posted on your event's ICAO website.

Please allow ample time for security clearance and registration.

All delegates will be required to submit to security screening whenever they enter the ICAO HQ. Entry to the Conference Centre should be made at the side entrance at 999 Robert-Bourassa Boulevard, as shown in the photo below, unless indicated otherwise.

Credentials (if applicable) are required for the meeting. Information on credentials can be found on your event's ICAO website page.

Identification & Security

An ICAO security pass will be issued to each participant upon registration, which allows access to the Conference Centre.

Should a pass be misplaced or lost, please notify the Security Desk immediately.

The ICAO security pass must be worn visibly at all times while on the premises. Security guards have strict instructions not to allow access to the ICAO premises or to the conference rooms to persons not wearing a pass.


ICAO strongly encourages the evolution toward 100% paperless conferences and events.

Whenever possible, please download the documentation from your event's web page and bring a tablet or laptop with you to consult the working papers and reports you need to reference in the course of your work.

To locate your meeting's web page, please visit www.icao.int/meetings and follow the links to your event and its documentation.

Business Resources

In addition to the wireless access provided, computer workstations, telephones and printers are available to all participants located on the 1st floor of the Conference Centre.

Wireless Access

When connecting to ICAO's WiFi, participants should select PUBLIC@INTL.CIVILAVIATION (no password required), for wireless services while on-site.

Participants wishing to connect to ICAO's wireless network must have devices equipped with an 802.11 b/g/n network card or comparable connectivity hardware.

Food and Phones

Food and beverages are absolutely prohibited from all conference rooms and the registration area. Cellular phone use is also prohibited in all conference rooms. The ICAO phone number is 514-954-8219 and four-digit extension numbers may be dialed directly when calling within HQ. To make a local call outside the building, dial the 'area code' before the number.

Conference Centre Site Map

The following illustrations depict the four floors of the ICAO Conference Centre and the Assembly Hall and meeting rooms located on each. Please take note of the floor(s) your event is restricted to and locate the rooms applicable to your conference or meeting.

Local Resources

The map below indicates ICAO's placement between Montréal's historic quarter (Old Montréal) and the downtown core:


All major department stores and major brands can be found in the downtown core, which features extensive underground tunnels connecting the major city malls and retail outlets. Montréal's historic quarter is better known for specialty retail, including more adventurous clothing brands, art galleries, spas, souvenir shops, etc.

Tourist Info

All major hotels provide tourist information on points of interest in Montréal and vicinity, restaurants, excursions, cultural and sporting events, and other activities. Tourisme Québec, located at the Centre Infotouriste at 1255 rue Peel (corner of rue Sainte-Catherine) offers tourist information for Montréal as well as for the entire province. The office can be reached at 1-877-266-5687 every day from 0900 to 1800 hours or by consulting: www.bonjourquebec.com

ICAO Commissariat

For the convenience of participants eligible to purchase spirits and cigarettes at diplomatic prices, the Commissariat is located on the main floor of the ICAO Headquarters. Commissariat hours: Tuesday and Thursday 1230-1400 hours; Thursday 1600-1730 hours. The Commissariat hours may be extended on certain occasions depending on the size of the meeting. Please note that Canadian delegates, permanent residents of Canada and delegates of international organizations will not have access to the Commissariat. Visa, MasterCard and debit cards are the only forms of payment accepted.

City Bus and Metro Service

The bus and Metro are operated as an integrated system within the city limits, and transfers may be made at designated points. Fare cards may be purchased in advance at Metro stations (not on the bus). All buses are 'pay-as-you-board' type requiring a fare card or the exact fare (no change is given). Route and fare information may be obtained by calling 514-STM-INFO (514-786-4636 option 4) or by consulting the website www.stm.info

Transportation to Montréal-Pierre Elliott Trudeau Int. Airport

Special bus service from major downtown hotels is available from 0500 to 2300 hours. Arrangements can be made and prices obtained through the hotel management. The city bus service has an express bus route (No. 747) travelling between downtown Montréal and the airport 24 hours per day. Information on the fare and schedule can be found by consulting the website www.stm.info/english/info/a-747.htm

Additional Information

Lost and Found

Lost and found articles should be reported/handed to the Security Desk in the main lobby.

Medical Resources

The ICAO medical office is located on the fourth floor, Room 4.25, telephone extension 8212. A nurse is generally on duty from 0830 to 1600 hours.

ICAO Boutique and Online Store

For a wide range of ICAO clothing, gifts and other merchandise, please visit the ICAO Boutique located near the information Desk on the main floor. ICAO products and services including publications, ICAO Data+, training courses, as well as meeting, exhibition and sponsorship opportunities, are conveniently browsable online at:

Visit the ICAO Store